Site Comments & Feedback

Found this over at Sunbelt Blog, from eMarketer

• Pop-ups: 34.9%
• Register Required: 16.7%
• Required Install: 15.7%
• Slow load: 9.1 %
• Dead links:4.7%
• Confusing navigation: 4.1%
• Out of date content: 3.1%[/list:u]
  
  What users do when encountering some of the above:
  
  
  • Refuse to visit site again: 45.1%
  • Unsubscribe to site: 45.1%
  • Refuse to purchase: 40.3%
  • View company in negative way: 40.3%[/list:u]
    
    See more at link above.

[Too many organizations unwittingly give their competitors a free kick by having Web sites that are low on usability and high on annoyance.]

What users hate most about Web sites

By Sandra Rossi
June 14, 2006

Too many organizations unwittingly give their competitors a free kick by having Web sites that are low on usability and high on annoyance.
 
Users have a short fuse when they are browsing the Web, according to Theresa Cunnington, senior usability consultant with services firm iFocus.

"It doesn't matter how cool a Web site looks, if users find it impractical they will head to your competitor's site, which is only a click away," Cunnington said.

"Flash animations are an obvious, yet stellar, example of what users hate in a Web site; the skip intro button is the most used button on the Internet.

"Users hate flash because it's a barrier to the site."

Cunnington describes Flash as a classic example of "Jurassic Park Design," that is, designing what you 'can,' rather than what you 'should.'

 IT World