Following are some guidelines that will make it easier for experts in this forum to provide assistance.In this forum it is strictly forbidden to offer help or advice in anyway, shape manner or form, unless you are authorized by ADMIN
The users below are authorized to offer help on this forum board:TeMercBlenderKimberlyBob4NavigatorPineytim sNoviciateMr_JAk3Angelfire777Bladekdd9Elronddan12Simon V.katanarandom/randomsilverRogueturtledovekm2357hottrocUnzy
Also any member listed as an MS-MVP.Any information or help posted by unauthorized members is subject to immediate removal without notice by Mods\Admin.***Do not use the attachment option to add your HijackThis! log file. Please include it into your post***
HijackThis analysts go thru a rigorous and lengthy period of training to get 'certified' to offer analysis. This is not to imply that they are infallible, and do not make mistakes. By registering to become a member, you acknowledged:
The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. Before posting:
Check to see if the problem and solution are already mentioned in the forums - you may be able to determine a fix from these instead of starting a new thread. (You can use the Search option, located near the top of every page, to search for posts related to your problem.)
For ease in troubleshooting the HijackThis
logs and because some spyware can be easily removed, it's a good idea to first run a good spyware removal program, we recommend using Malwarebytes' Anti-Malware.
Download it from here
and save it to your desktop
If you're using IE7 you may get prompted to allow the download, please do so.
* If you have really discovered a new pest in the wild, one of the spyware experts will probably ask you to send them a copy of the files before deleting them. Please try to get this to them if possible! Having a copy of the pest helps anti-spyware folks analyze what it does, how best to remove it, and how to build detection rules for programs such as MBAM and others such as Spybot Search & Destroy v1.5 andAd-Aware 2007 When posting:
- Double-click mbam-setup.exe icon: and when the download dialog box appears, please tick the 'Launch Malwarebytes' Anti-Malware when download completes' as displayed:
- Select your language when this option is displayed.
- Follow default installation instructions
- Decide if you would like a 'Start Menu' folder created when this option is displayed
- Choose your options of preference on the 'Select Additional Tasks' screen
- Review your choices at the 'Ready To Install' screen
- At the end, be sure a checkmark is placed next to 'Update Malwarebytes' Anti-Malware' and 'Launch Malwarebytes' Anti-Malware' as displayed here:
- Then click the button
- Please read the information box when it appears and click the button
- Please allow access via your firewall if an alert is presented to you
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select 'Perform full scan' as displayed here:
- Then click button
- When the scan is complete, you will be presented with a message as such, click the button then click the button
- Be sure that each item has its box ticked as displayed
- Then click
- When removal is completed, a log will open in Notepad. Please save it to your desktop for easy access. Copy the contents of the file and paste it back into your thread for review along with a fresh HJT log. The log is also default saved to the following location: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Please use a 'Subject' line that briefly describes your problem. Avoid generic subject lines such as "Help" or "HijackThis Log". A better subject line might contain a brief description of the problem - "Homepage reset to sleazysearchsite.com" or "Porn pop ups appearing even while offline" - or even the name of an offending program file or Web site that is giving you trouble. Chances are good that SOMEONE has seen the problem before, and putting the important bits in your subject will help them notice your message.
In the body of your message, describe the problem in detail. If you can, give details about when it is happening (anything seems to trigger it) or when it first started. Also, be sure to mention what steps, if any, you have already taken to try to fix it. (This will help prevent people recommending solutions you have already tried). If you can, specify what operating system/version (e.g. Windows 95, 98, 2000...or MacOS X, etc.) you are using. If the problem involves a Web browser, specify which browser (e.g. Internet Explorer) you are using.
Finally, include a HijackThis log as mentioned above.Important notes:
Please don't post your help requests, log files, etc. in threads started by someone else, even if you're having the same problem mentioned in that thread. Start a new thread.
Don't spam the boards with multiple copies of essentially the same request, or post your request to multiple forums. This is unlikely to get you a faster response, but likely to annoy other users, including those that could give you assistance. Such duplicate messages will be removed, and in severe cases, the poster will be blocked from the forums.*If you are not sure which forum your post belongs in, just post it in ONE forum - the admin or a moderator will put it in the proper forum if it's not already there.
Don't send help requests, log files, etc. to individual users (including moderators or the administrator), e.g. by email or private messages. When a problem is posted and solved on the boards, the solutions are available to everyone. Solving one through private channels takes just as much time (or more), but doesn't help anyone else. It also distracts whomever you're pestering from dealing with problems they have more experience with.
Most importantly...don't be rude to the other forum users! Even the site admins, moderators and the spyware experts that are solving problem after problem on the boards are unpaid volunteers, and have real lives and day jobs. Please do not 'DEMAND' someone come to your aid, or act discourteous to someone giving away their time to help you out.Some questions that occasionally come up:Q: My post has been viewed X times, but nobody has replied. Why not?
A: If someone knows how to answer your question, they'll answer it...but if not, they'll leave it for someone who does. Most problems posted on these boards get solved, but it can take some time before the right people see your message and respond to it. Another reason for multiple views to subjects that appear to be overlooked is that some replies are simple copy and pastes and do not require much research. While other logs require 20-30 minutes or more to research and craft a reply. So not all analysts will reply to posts in order.Q: "My post has been viewed only 9 times, but the one next to it has been viewed 800 times! Am I that unpopular?"
A: Posts with a lot of views are usually old topics that have been on the boards for some time. Occasionally, someone will reply to an older topic, which has the side-effect of bumping it back up to the top of the board, which is why topics with a lot of replies may still appear near the top. (See next question.) To be sure that your message is being noticed, and by the right people, be sure to use a Subject line that helps identify your problem - avoid generic subject lines like "Help please" or "HijackThis log".Q: What does it mean when somebody replies to a message with "BUMP"?
A: Occasionally someone will "bump" a topic back to the top of the list by posting a reply. If this is the only purpose of the reply, the poster might just put "bump" as the text of the message to indicate this. (Note: Please refrain from indiscriminately bumping topics until they are at least 24 hours old.)