I never claimed that it was free. Here's a quote from my first post:
The first thing you'll notice is that unlike SpyBoy and Ad Aware it isn't free. However, that's the cost Webroot of having a telephone support staff.
Webroot is aiming for a different market segment than Spybot and AdAware. Namely, novice users what want immediate access to live help. That requires we charge money. As we already have customers who are aware of the other products hopping on board, the strategy seems sound.
Would anyone like to comment on the software