Dell's policy has changed again, like the weather, as most corporations do. The "new" policy has a new URL:
Document Number: FA1077228 Release Date: 07/20/2004
If you read "between the lines", it appears they'll be glad to help you with spyware problems...for a fee: "To review information regarding the Spyware and Virus per Incident Support Contract, navigate to the following website: http://www1.us.dell.com/content/topics/global.aspx/services/en/service_contracts?c=us&cs=19&l=en&s=dhs ..."
They do, however, mention the following, which we know is free: "There are two freeware applications, Ad-Aware and Spybot, which have received favorable reviews in many computer industry trade publications and other related web sites..."